It’s never been more important for businesses to have outstanding customer service professionals working as part of their team. In fact, skilled customer service professionals can be essential to the livelihood of your business, your brand – and ultimately, your reputation. And ideally, you’ll be looking for somebody who’s able to stay patient and work professionally under pressure, bringing with them undeniable organisational skills and the ability to multi-task efficiently.
Let’s be honest though, if you’re looking to attract outstanding customer service professionals, then your business needs to seem outstanding too. Here, the experts at Zoom Recruitment share our top tips for attracting skilled customer service professionals to a role.
1. Partner up with a recruitment agency
If you’re looking to recruit top talent, then the first step should be getting in touch with a recruitment agency. A professional team of recruiters can save you a huge amount of time and resources while ensuring that you only attract and employ highly skilled candidates. By working with the headhunting and recruitment specialists at Zoom Recruitment, our team will advise and support you throughout the entire hiring process.
A word from our experts: getting the job description right is fundamental to attracting skilled customer service professionals. Zoom Recruitment will work with you to ensure the job description you’re advertising mirrors your business’s vision, mission and values, which in turn, will, of course, result in it attracting the right candidates.
2. Sell the idea of your company
If you’re wanting to attract skilled talent to your business, you need them to ‘want’ to work with you. This means it’s time to pitch your business and sell talent the idea of working with your company, so it seems like too good of an opportunity to pass on. This includes highlighting the positive culture of your business, showcasing the fantastic products you sell, shouting about the amazing team they will be part of while mentioning the benefits, perks and potential career development opportunities they will have. With competition to recruit booming, there’s never been a more important time to create a package that catches the attention of top talent.
Remember, social media platforms like LinkedIn give businesses a great opportunity to ‘sell’ their business to potential candidates. Use your social media posts to highlight the ethos, mission, vision and values of your organisation.
3. Utilise the interview stage
Just because a candidate is attending an interview, doesn’t mean you’ve successfully onboarded them. The interview stage is a crucial part of the hiring process – and, while it’s an opportunity for you to see if the candidate is a good fit for your business, it’s equally as important for the candidate to decide whether your business is a good fit for them.
Use the interview stage to further inspire the candidate. Highlight the qualities of your customer service team and discuss the importance of their role within their company – demonstrating how much you value the team, and ultimately, will value them if they were to be successful.
4. Demonstrate honesty, care and respect
It’s hugely important for any candidate to feel that they will be cared for and respected if they work for you – and this should be reflected during the hiring process.
Clearly outline the role’s responsibilities within the job description, and be honest about your expectations during the interview stage. Of course, you shouldn’t be afraid to discuss the candidate’s personal goals, ambitions and drivers too – remember, interviews should involve two-way conversation.
Are you ready to hire highly-skilled customer service professionals?
Are you looking to hire skilled customer service professionals? Get in touch with Zoom Recruitment. Our team of experienced recruiters will work with you, to ensure your business is not only attracting but also retaining top industry talent.
